Welcome to our Tenants FAQ page!
Here, we aim to address all your queries to make your renting experience as seamless as possible.
From how to apply for a place to what to do if something needs fixing, you’ll find the answers you need right here.
If you can’t find the information you’re looking for, no worries! Just send us a message or give us a call, and we’ll sort you out in a jiffy.
How do I apply for a property?
Please complete the application form online where you can submit ID and reference details
How do I pay my rent?
We request you set up an automatic payment with your bank, either weekly or fortnightly. You will be informed of the date when the funds will need to leave your account. Please contact us immediately if you are unable to meet your rent commitment when it is due.
What are the move in costs?
Pulse Property Management requires you to pay four weeks of rent for your bond plus one weeks rent in advance.
We request you set up an automatic payment with your bank, either weekly or fortnightly.
Can I change the day I pay my rent?
Yes, it is not a problem to change the day you pay your rent. We will have to realign your rent day which will require some additional days' rent to be paid in order for this to happen. Contact us and we can talk you through this.
How often will you inspect the property?
Your first Inspection will be conducted about five weeks after you’ve moved in and then routine inspections every 13 weeks.
What happens if repairs are needed at the property?
Please contact us as soon as you discover the need for repairs at the property. We ask that all maintenance requests be submitted in writing (via the tenant app or via the website link). In any emergency please phone your property manager.
Do I need Insurance?
It is your responsibility to insure your own personal belongings and furniture by taking out contents insurance. In the event that you, another occupier, or visitor accidentally damages the property and repairs are required, you may be liable to pay any excess that may apply to the landlord’s insurance cover.
Keys – Locked Out of the Property?
If you find yourself locked out of your property please call us we are more than happy to let you back in. If the lock-out occurs after hours and requires staff to be called out, you may be charged a callout fee.
How do I give notice that I wish to leave the property?
If you are on a periodic tenancy you need to provide 21 days’ notice in writing. Please note that we are unable to accept verbal notice. If you are on a fixed-term tenancy, then you are legally liable to pay rent until the end of your fixed term.
What happens once I have given my notice?
You will be sent a confirmation of Notice to Vacate outlining your responsibilities. This covers everything you need to do before the end of your tenancy.
Terminating Your Fixed Term Tenancy Early?
If circumstances arise where it is necessary to break your fixed term, then we can talk you through the lease break process. As per your tenancy agreement you are responsible for and must continue to pay rent until the property is re-let to a suitable tenant who commences paying rent, or until the end of your fixed term tenancy agreement, whichever is sooner. You are responsible to pay for costs incurred with the re-letting of the home.
Do I have rights as a tenant? Who can help me?
Yes, absolutely you have rights as a tenant and there are independent services that you can contact in order to gain additional advice. Tenancy Services, through the Ministry of Business, Innovation and Employment, offers advice to tenants and landlords. If you need help with any tenancy issues we recommend you call them on 0800 83 6262.
